SHIPPING POLICY

1. Free Delivery Offer

* Enjoy Free Delivery on all orders over £65 within the UK.

* Orders below £65 will incur a standard shipping charge of £4.99.

2. Processing Time

* All orders are processed within 1–2 business days (excluding weekends and holidays).

* Once dispatched, you will receive a confirmation email with tracking details**.

3. Delivery Time

* **Standard UK Delivery:** 3–5 business days after dispatch.

* **Express Delivery (optional):** 1–2 business days (additional charges apply).

4. International Shipping

* International delivery is available to select countries.

* Charges and delivery times vary by location and will be calculated at checkout.

* Customs duties or import taxes (if any) are the buyer’s responsibility.

5. Delays & Exceptions

* During festive seasons or promotional sales, delivery times may vary slightly.

* Binodini is not responsible for delays caused by courier issues or incorrect delivery details provided by the customer.

6. Order Tracking

* You can track your shipment via the **tracking link** provided in your dispatch email.

RETURNS POLICY

At Binodini, we take great pride in the quality and craftsmanship of our jewellery. If for any reason you’re not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

  • Returns are accepted within 14 days of delivery.

  • Items must be unused, unworn, and in their original packaging with all tags intact.

2. How to Request a Return

  • Contact our Customer Support Team at ltdbinodini@gmail.com within 14 days of receiving your order.

  • Include your **order number**, reason for return, and clear images (if applicable).

  • Once approved, you’ll receive return instructions and the return address.

3. Refunds

  • Refunds will be processed to your original payment method** within 7–10 business days after we receive and inspect your item.

  • Shipping fees (if any) are **non-refundable** unless the item arrived damaged or incorrect.

4. Exchanges

  • Exchanges are offered for size, style, or product value adjustments** (subject to stock availability).

  • If the requested item is unavailable, a store credit or refund will be provided.

5. Damaged or Incorrect Items

  • If you receive a damaged or wrong item, please notify us **within 48 hours of delivery** with images.

  • We will arrange a **replacement or full refund** at no extra cost.

6. Non-Returnable Items

  • Customised, personalised, or sale items

  • Earrings and floral jewellery due to hygiene reasons*

7. Return Shipping

  • Customers are responsible for return shipping costs unless the item was damaged or faulty.

  • * We recommend using a tracked courier service to ensure your item reaches us safely.